Keysure provide a 24/7 reactive keyholder and alarm response service across the UK.

Protecting your property, whether residential or commercial, is something that concerns everyone, especially when the property is being left vacant for more than a few days. This can be of special interest to those who have a large property portfolio as many of these properties will be empty overnight and at the weekend.

At Keysure, we provide a local security service to home and business owners, which enables the fastest response times available. In accordance with British Standard BS7984, we can provide you with complete reassurance that your property is in expert hands, thanks to our professional staff who will attend and secure your home as and when required.

Alarm Response

Research tells us there is a burglary on average every 37 seconds in the UK, with 1m attempted or carried out every year. As much as 20% of British homes and businesses experience more than one incident each year and 13% are even burgled twice. It’s believed that most incidents happen during the night, however, daytime burglaries are on the increase too, especially in secluded areas.

How does our alarm response service work?

In the event the alarm is a single activation, Keysure’s response officers will attend your home, conduct a full security audit of the premises, reset your alarm, check all the points of entry to your home and ensure that all the locks are engaged and windows are locked.

If the alarm activation is a confirmed activation, our officers will immediately attend, arrive on-site quickly, and carry out all the agreed security procedures and secure your property (if needed).

In case of any damage to the property, Keysure officers will liaise with the police and approved contractors on your behalf and will remain on site until the property has been made secure. A record of our attendance at your property will be generated and communicated to you, detailing times, causes and action taken.

Keyholding

Alongside our other property protection services, we also offer an emergency keyholding service. We securely keep a set of keys to your property and become the on-call key-holder for any alarm activations or for emergency services 24 hours a day, or even if it’s just to let contractors in.

Your keys are stored, unmarked, in accordance with British Standard BS7984, giving you the reassurance that any alarm response, lost key service, access to approved contractors and the likes, is completely covered by Keysure, without any disruption to you.

Keysure’s reliable and secure key holding service will appear as the primary key holder with your alarm receiving centre (ARC), so a guard will be deployed immediately to visit your property, not only to thoroughly investigate and completely re-ensure your property, but also to provide you with a comprehensive report on the causes of the activation and any action taken.

How does our keyholding service work?

Keys are stored in a BS7984 compliant key safe with no indication of your property name or address. A key padlock seal with a unique code allows us to identify your keys.

When an alarm is activated at your home or business, the alarm device is programmed to alert the Alarm Receiving Centre, and for key-holder response alarms, the operator will contact your pre-selected list of key-holders in priority order.

Normally, as the property owner or manager, you would be the first person the ARC operator would phone. If there is no response from you, the operator would then proceed to call the next key-holder on your list until they reach someone and inform them of the alarm activation.

With the Keysure keyholding and alarm response service, we will be the first key holding contact and could be at the property typically within 20 minutes.

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